• Errors

Errors

How to handle problems

CSV Import/Export Problems

Problem:

Exporting via Dropbox, you will see Dropbox.com Error 1001.

Exporting via wifi, the resulting file is empty (0 kb).

The csv export did work in my initial use of the app, just not now.

Solution:

This error can occur when the "CSV Encoding" is incorrect under the "Settings" page (within the app). By default, it is set to "8-bit ISO Latin".  It will produce an empty csv file when that encoding fails because there are characters that can't be represented by the current setting.  Try setting it to another encoding until you find success.



Restarting

When you exit an application by pressing your home button on the device, the application will not be shutdown, but instead will be placed in the background.  To force an application to quit, double press the home button to list all running apps at the bottom of the screen. 

All of the running apps are displayed in a flow layout.  Close an application by flicking the app up.

You can now restart the application as you normally would.

Data Recovery Mode

 


Obtaining Book Crawler data directly from your device


There is a way to open up Book Crawler without trying to load any data files.

First, make sure the app has been shutdown before-hand.

http://www.chiisai.com/j25/index.php/errors/290-restarting

Then select this link on your device:

crawler://localhost/webAccess

This link will open up BC in the import/export mode with a special interface for accessing/viewing your data files.  You will be able to see what files are available on your device and how many entries are in each of these files.  Selecting a file will also give you the ability to reduce the image sizes, compress the file, or import the file.  Importing a file will also attempt to repair the database file if something is wrong with it.  When you import a file, the file is copied to the previously loaded file, so be certain that you no longer want to load the current database before performing this operation.  If you are uncertain, copy the file off your device via iTunes file sharing or your Dropbox account.

If you are in need of support, you can press the email button to send me your files.  It will let you know if the size exceeded the email limitations, in which case you can use Dropbox to upload the remaining files.  To use Dropbox, press "Link" (if your account has not already been linked and/or you haven't yet created your free account).  Once your account has been linked to Book Crawler, press "Backup" to upload a zipped file of your application contents.  This will generate an email with a link to the contents of your app so that I may take a further look at it.

 

 

 

Errors

 

 


Obtaining Book Crawler data directly from your device


The easiest way is to open up Book Crawler without trying to load the file:

http://www.chiisai.com/j25/index.php/errors/288-data-recovery

A button is available to directly email support from within the app.

 


Obtaining Book Crawler data via iTunes File Sharing


 You can grab all of your data and log files via iTunes file sharing:

http://www.chiisai.com/j25/index.php/general/293-itunesfilesharing

 Copy and paste the files into an This email address is being protected from spambots. You need JavaScript enabled to view it..

 


Checking for crash files on your device


It is possible to view your crash files directly from your device.  Open the Settings app and proceed to General -> About -> Diagnostics & Usage -> Diagnostics & Usage Data.  If the application has been crashing on you, you will either see files that begin with "LowMemory" to indicate that the application closed due to low memory conditions or you will see a file that begins with "BookCrawler".  If the former is the case, try restarting (hold down the sleep key until it prompts you to power down your device) to see if that can temporarily resolve the issue.  If the latter is the case, please select the BookCrawler file, select all of the text, and paste it into an This email address is being protected from spambots. You need JavaScript enabled to view it..  Please also check to see that you have enough disk space on your device.  I have been contacted multiple times by people who were experiencing problems upgrading their data file because they had run out of disk space on their device.  Book Crawler does not currently check for this condition.