Errors

 

 


Obtaining Book Crawler data directly from your device


The easiest way is to open up Book Crawler without trying to load the file:

http://www.chiisai.com/j25/index.php/errors/288-data-recovery

A button is available to directly email support from within the app.

 


Obtaining Book Crawler data via iTunes File Sharing


 You can grab all of your data and log files via iTunes file sharing:

http://www.chiisai.com/j25/index.php/general/293-itunesfilesharing

 Copy and paste the files into an This email address is being protected from spambots. You need JavaScript enabled to view it..

 


Checking for crash files on your device


It is possible to view your crash files directly from your device.  Open the Settings app and proceed to General -> About -> Diagnostics & Usage -> Diagnostics & Usage Data.  If the application has been crashing on you, you will either see files that begin with "LowMemory" to indicate that the application closed due to low memory conditions or you will see a file that begins with "BookCrawler".  If the former is the case, try restarting (hold down the sleep key until it prompts you to power down your device) to see if that can temporarily resolve the issue.  If the latter is the case, please select the BookCrawler file, select all of the text, and paste it into an This email address is being protected from spambots. You need JavaScript enabled to view it..  Please also check to see that you have enough disk space on your device.  I have been contacted multiple times by people who were experiencing problems upgrading their data file because they had run out of disk space on their device.  Book Crawler does not currently check for this condition.